Temporary technical issues with Hexonet platform

Incident Report for HEXONET

Resolved

The issue in our data centre has now been resolved. The system is now operational. We are closely monitoring all affected services

Posted Jul 04, 2025 - 04:26 UTC

Update

Our team is actively addressing the incident. The next update will be provided in an hour.

Posted Jul 04, 2025 - 04:03 UTC

Update

We are continuing to work on resolving the issue. The next update will be provided in an hour.

Posted Jul 04, 2025 - 03:06 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 04, 2025 - 02:11 UTC

Update

Our team is actively working to restore service as quickly as possible. The next update will be provided in an hour.

Posted Jul 04, 2025 - 02:00 UTC

Update

Investigation and remediation efforts are ongoing. The next update will be provided in an hour.

Posted Jul 04, 2025 - 01:00 UTC

Update

Work toward resolution is still underway. The next update will be provided in an hour.

Posted Jul 04, 2025 - 00:00 UTC

Update

We are continuing to work on resolving the issue. The next update will be provided in an hour.

Posted Jul 03, 2025 - 23:01 UTC

Update

We're currently actively working on a resolution. The next update will be provided in an hour.

Posted Jul 03, 2025 - 21:58 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 03, 2025 - 21:12 UTC

Identified

We have identified the issue, and we are working towards its resolution.

Posted Jul 03, 2025 - 20:57 UTC

Update

We are continuing to investigate this issue.

Posted Jul 03, 2025 - 20:17 UTC

Investigating

We are currently experiencing temporary technical issues, which may temporarily impact access to the platform.

We apologise for the inconvenience and are working hard to restore our services as quickly as possible.

Posted Jul 03, 2025 - 19:06 UTC

This incident affected: API interfaces (HTTPS API, EPP API, XRRP API, SOAP API, XMLRPC API, Data Sync), Hexonet Console (Web Interface, Account Notifications via Email), DNS (International), Domain Query Services (WHOIS, RDAP, Ongoing: .AI), Support Center (Ticketing & Email Support, Phone Support), SSL Certificates (Ordering Certificates), and OT&E Environment, Registry, Data Sync.